Refund and Returns Policy

At Luxenovas, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines how you can return products and receive a refund.

1. Returns

If you are unsatisfied with your purchase, you may return items within [Insert Number] days of receiving your order. To be eligible for a return, products must meet the following conditions:

• Condition: Products must be unused, in original packaging, and in the same condition as when received.
• Exceptions: Some items may not be eligible for return (e.g., final sale items or custom orders). Please check the product page for any return restrictions.

To initiate a return, please contact our customer service at [email protected] with your order number and reason for return. We will provide you with a return authorization and further instructions.

2. Refunds

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed within [Insert Number] business days, and a credit will be applied to your original method of payment.

• Original Shipping Costs: Shipping costs are non-refundable. If your order included free shipping, the actual shipping cost will be deducted from your refund.
• Return Shipping Costs: Customers are responsible for the cost of return shipping, except in cases of defective products or shipping errors.
• Restocking Fee: A restocking fee of [Insert Percentage] may be applied to returns at our discretion.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within [Insert Number] days of delivery to arrange a replacement or refund. Please provide photos of the damaged product and packaging for assessment.

• Replacement Products: Depending on availability, we will either replace the damaged product or issue a full refund. We will cover the shipping costs for any replacement items.

4. Non-Returnable Items

Certain items are non-returnable and are clearly marked on the product page. These items include, but are not limited to:

• Gift cards.
• Final sale or clearance items.
• Custom or personalized products.

5. Exchange Policy

If you need to exchange an item for a different size or model, please contact us within [Insert Number] days of receiving your order. Exchanges are subject to product availability, and any difference in price will need to be paid before the new item is shipped.

6. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us at:

Luxenovas
Candlelight Drive, Cleveland, Texas, United States
Phone: 281-432-3132
Email: [email protected]